Your Customer Bill Of Rights

Here is what I promise to deliver if you choose My IT to service your computers or your company’s network:

• We will explain any of the costs associated with your computers or your network review up front; you will not be surprised by hidden fees or unexpected costs later on.
• You will get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel foolish because you don’t understand their "geek speak".
• After reviewing your situation, budget, and wish list, we’ll recommend several options for upgrading your network and accomplishing your objectives in terms that you can understand. Our goal is to provide you with the best information possible so you can make an informed decision based on the options available to you.
• You should EXPECT that no damage will be done to your equipment or your data. Before we start working on your computers or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also expect that your data will be backed up before we start any work on your machine.
• You should EXPECT minimal downtime or interruption to your business.
• We guarantee that we will get your working the way you expect it to. We’ll make sure your network is working like a well-oiled machine and to your complete satisfaction.