Unlimited Phone Support
Unlimited Remote Control Support
Service Availability Monitoring
Unlimited On-Site Support	-
Emergency After Hours Support (6 pm-7 am, M-F, Sat/Sun)	-

Microsoft Patch Management
Event Log Monitoring
Log File Maintenance
Drive Space Monitoring
Printer Setting Management
Quarterly On-Site Maintenance	-

User Account Administration
System Security Management
Virus Software Administration

Microsoft Exchange Administration	available	available
Backup Monitoring & Administration	available	available
Major Database / Critical Application	available	available