About My IT

About My It
One IT firm is not like another, that is especially the case for My IT.

We stand out from our peers with honors that rank us as one of the top MSPs (Managed Service Providers) in the world.

Seeing what is different between IT firms can be challenging for you to see without experiencing working with My IT.

Essentially, every IT firm has access to the same tools, software, training, certifications, and products so it comes down to our culture. At My IT, we run our firm like a business, not a “tech shop” and we see ourselves as part of the team with our clients.

We’re business technologists. We evaluate the ROI (Return on Investment) when we recommend something to our client. We review the Total Cost of Ownership and speak to them in terms that they understand whether they are a SMB (Small-to-Medium Business) owner, CFO, or IT director.

We’re all a team. Our relationships with clients are not adversarial where it’s a love/hate relationship where we love to hate our clients and vice versa. We’re one team that succeeds together. When our clients grow, we grow. When our internal team members are happy, they make our clients happy and happy clients refer us to more happy clients.

Growing clients is what earned us a spot on the Inc. 5000 Fastest Growing Companies in the US twice along with ranking on the CRN MSP 500 as a top North American MSP and the Channel Futures MSP 501 which ranks top MSPs globally.

It all comes down to three things, being Proactive, Protective, and Personal.

Since Day 1, we’ve seen ourselves as integral to our clients’ businesses and part of their organization. My IT started in 2000 by David Bourgeois with the premise that our clients should interact with us and treat us as their in-house IT firm, that is where the name “My IT” came from. In 2011, Patrick Leonard (a former My IT employee), merged Cornerstone Integrated Technologies, the company he founded, with My IT. Patrick named his company “cornerstone” because he believed technology was an integral piece, cornerstone of any well-run business.

We’ve grown into a leading IT firm based in the Metro New Orleans area with specialized expertise working with construction companies, medical practices, auto dealerships, and SMBs. Over the past few years, we’ve added service lines to help our fellow IT leaders and technicians working in IT departments by reselling them IT toolsets and cybersecurity toolsets.

We take our client's business personally and leverage technology to overcome their unique challenges, hence the name My IT.

Less Tickets
Because of these three aspects of our company, we can manage thousands of users and devices while having less daily support issues than 98% of the rest of our industry. [Source: SolarWinds review]

We have less tickets than our peers and consistently close 66% of new tickets the same day they’re generated, meaning we don’t get behind and reactive like most IT firms.

Also, our expertise in our niche industries allows us specialized processes, software, and understanding that saves our client’s headaches and money.

We’re focused on the ROI and seek the right relationships with other team members (clients, employees, and partners) that believe in our mission of being proactive and efficient.

If you have a similar mindset, then we’d love to talk with you about joining our team.

Our History
A brief history about My IT

  • 2000 – David Bourgeois founds My IT
  • 2003 – Introduced managed IT services (My IT was one of the first Louisiana IT firms to offer this service offering)
  • 2005 – Hurricane Katrina hits the Gulf Coast, during which My IT kept many second responder clients operational and kept clients' data secure
  • 2011 – Acquired Cornerstone Integrated Technologies, former My IT employee, Patrick Leonard, rejoins My IT as an equal partner
  • 2012 ­– Move our Metairie office from Chastant Ave to a larger office on Riverside Drive (and expanded since then)
  • 2015 – Honored with inclusion on the Inc. 5000 Fastest Growing Companies list
  • 2016 – Jefferson Chamber Innovator of the Year
  • 2016 – Earned a listing on the Inc. 5000 Fastest Growing Companies list again – My IT is the only IT firm in New Orleans on the list!
  • 2017 – My IT rebrands with new logo and Proactive. Protective. Personal. tagline
  • 2018 - My IT ranked among the top MSP firms across the globe with inclusions on Channel Futures' MSP 501 global ranking and CRN's MSP 500 list of top North American companies. New Orleans CityBusiness also named My IT as one of the Best Places to Work in New Orleans!
  • 2018 - Patrick Leonard promoted to CEO of My IT
  • 2019 - Again, My IT ranks as a top MSP globally on Channel Futures' MSP 501 global ranking and CRN's MSP 500 list of top North American companies as well as CRN’s Tech Elite 250.

Team
My IT's Team

IT is a team sport at My IT. We want our clients to know everyone here, not just the executives. With My IT our clients get a dedicated support team that takes ownership of a client’s infrastructure and needs; this is the personal touch that you rarely find in IT.

We foster constant growth and empower our team to manage the company. You’ll see our retention rate is over double the industry norm, which gives our clients consistency and comfort (as they generally stay for decades too).

Our Philosophies & Processes

At My IT, we have a concept that we call our Circle of Success where the Company takes care of the Employees, the Employees take care of our Clients, and our Clients take care of My IT. It’s an ongoing loop that grows stronger every day.

Because of this mindset, we actually call our employees “team members” and our leadership acts as coaches, not bosses. Leadership’s purpose is to care for the team, mentor them, give them the tools and training they need, and nurture them along the way.

As a company, we consistently show our appreciation for the team with 3-5 events each month ranging from catered meals, a prize store, birthday gifts, family events, and a breakroom with snacks, coffee, and drinks. My IT’s commitment reflects in our employee tenure being double the industry average and being ranked as one New Orleans CityBusiness’s Best Places to Work in New Orleans.

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My IT’s Vision

Vision - My IT empowers the clients we serve and protect to thrive by leverage technology, proactively improving business processes, and by caring for their team members while we invest in our team members to grow themselves, provide for their families, and to make their impact on the world. We are only as strong as our relationships with our team members, clients, vendors, and our community.



The My IT Way

We, My IT’s team players, are hardworking, professional, and respectful. We are the type of people whose character is never questioned; with a first one to arrive, last one to leave work ethic; and nothing is beneath our pay-grades. We put others first, even when we must sacrifice personal gain, because that is the right thing to do. Profit is not a bad word; selfishness and complacency are though. We are caring, give lagniappe, and take pride in our work, yet are humble, and relish in a job well done. We balance innovation with ROI and value our relationships above all other things.

Our Affiliations

Technology Partners