Ask a Cyber-Risk Insurance Agent

Guest Author

After our post, Do I Need Cyber Insurance [For My Business], we received notes from clients and friends thanking us for bringing this to their attention. We also got a lot of questions. We asked insurance agents in the New Orleans area that we knew specialized in cyber risk insurance to help educate all of us. Bradley Nolan with Donnaway Insurance graciously agreed to do an interview with us about the topic.

My IT - How has the cyber-risk insurance market changed in the past 3-5 years?

BN - Many new insurers entered the market recently. Previously, the market had a handful of traditional carriers with over a decade of underwriting & claims experience. Now with new insurers playing in the market, there are untested policy contracts due to them having little experience dealing with cyber and data losses. These companies that are new to the sector do not have the claims support infrastructure and technology vendor network to investigate and assess claims immediately so their pricing, underwriting coverage, and claim response is largely unknown.

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Topics: Data Protection

Lot Management Solutions Drive Profitability for Auto Dealerships

Patrick Leonard

We’re always on the lookout for ways to utilize technology to help our auto dealership clients increase their profitability. One way to protect their assets is to utilize a lot management solution, which takes geofencing to another level for auto dealerships. To learn more about this technology, we asked the experts, Dean Powery and Richard Boyce at Protek Plus.

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Topics: Auto Dealership IT

Sending PHI via Mobile Devices – a Big HIPAA No-No

David Bourgeois

I rocked the boat with some of my medical friends when I emailed them my blog post, Can I Text ePHI?, which basically told them that they could NOT text or email patients without encrypting or securing the data. Don’t shoot me, I’m just the messenger. HIPAA states it is illegal to use unsecure networks and unencrypted communication methods like texting. Let’s dig further into why sending PHI via mobile devices is a HIPAA “No-No”, making it a hot button for doctors and the HHS (Health & Human Services).

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Topics: Heathcare IT

What is Advanced Threat Protection (ATP) for Email?

Patrick Leonard

Advanced Threat Protection (ATP) can mean a lot of things, but when describing an email feature, it is a tool created to stop email threats from hitting your inbox. Since the majority of ransomware and other viruses enter a company’s network via malicious email attachments and links, it is imperative that companies do what they can to minimize their risk of a cyber-attack. (Note – ATP is called ATD by some companies, which stands for Advanced Threat Detection. For the most part, the difference in wording is semantics, but some companies use the two terms to denote email protection versus firewall protection.)

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Topics: Data Protection

How A/E/C Firms Use 3D Printing

Guest Author

One of the latest construction technologies that has moved from bleeding-edge technology to a viable, cost-efficient business solution in the construction industry is 3D printing. However, there are still many misnomers and uncertainty on how A/E/C firms can utilize this powerful technology resource, so we asked an industry expert, Trey Richoux with Entrescan, to help us explain 3D printing and its impact on the construction industry. 

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Topics: Architecture/Engineering/Construction IT

Are Your Business Associates HIPAA Complaint or a Risk?

David Bourgeois

Since 2013 when Congress passed the Omnibus Rule, business associates (BAs) dealing with medical entities have been held to the same standards for protecting PHI (Protected Health Information) as covered entities (CEs), including their subcontractors. This means every vendor a medical practice or hospital contracts with access to patient data must be HIPAA compliant – no ifs, ands, or buts; it is the law!

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Topics: Heathcare IT

What Does IoT Mean for Your Office? The Office of the Near Future.

Perryn Olson

You’ve probably heard of the Internet of Things, IoT for short, but you may not have known it was called IoT and you may think it is decades away from ever happening. A “connected office” it isn’t that far-fetched either, nor is it years away. Per Gartner, 8.4 billion connected “things” will be in use in 2017 (up 31% from 2016).

IoT, or machine-to-machine (M2M) technology, means your devices are connected to the internet or to each other generally to increase productivity. For example, the coffee pot at your office automatically turns on a 7:55 am because the first employee to arrive just pulled into the parking lot. This menial task saves that employee 5 minutes and allows him to grab a cup of coffee and start work at 8:00, not 8:05. Some experts say the Internet of Things should be called the “Era of Assistants” as devices are taking care of routine tasks, measuring performances, and helping us solve problems.

IoT is already in many offices, homes, vehicles, and on your body (wearable technology like fitness trackers). However, many people just don't realize how connected of a world we already live in and they take for granted a future living integrated with technology is already here.

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Topics: Efficiency & Productivity

9 Things to Consider When Selecting a DMS (Dealership Management System)

Patrick Leonard

A Dealership Management System is the core software application for nearly every auto dealership, and it integrates each department of the dealership from sales and F&I to accounting and service. Typically, a DMS stores customer information including transactional data, accounting functionality, service history and job tickets, vehicle inventory, and more. Enterprise-level DMS software integrates with third-party software, such as listing websites, providing a single dashboard for General Managers and executives.

Considering to use a Dealer Management System is a relatively easy decision, yet selecting which DMS to use requires much thought and analysis. After assisting clients with dozens of DMS analyses and transitions, we’ve developed this list of considerations to ensure you find the right fit and to prevent you from having to replace it in the near future, which is costly.

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Topics: Auto Dealership IT

What is Two-Factor Authentication (2FA)?

Patrick Leonard

Two-Factor Authentication is an extra layer of security that requires more than just the user’s name and password. To gain access, the user must present something via a different method such as a token, fingerprint, web cookie, or code from a text message or authentication application like Google Authenticator. Two-Factor Authentication is known as 2FA for short, or even Two-Step Verification (TFA). For comparison, Single-Factor Authentication (SFA) only requires your username and password, and it is still the most common form of access because of its low cost and ease of use, but a hacker can breach most password-based security systems easily.

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Topics: Data Protection

Scaling IT at High Growth Companies (Part 5 of our Hiring IT Series)

David Bourgeois

I’m regularly asked by executives at high growth companies how to scale their IT team to grow with their growing company. They say, “I have ## of employees, how many IT employees should I have?” Or they ask, “When I get to ## people, how big should my IT department be?” Scaling IT at high growth companies isn’t a simple answer like one IT employee for every 50 or 100 employees. I’ve seen companies with 25 people on staff that need a full-time IT person and companies with 1,000+ employees across the country with no IT personnel on staff. It depends on the company’s need for technology, network knowledge, required response time, and many more factors.

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Topics: IT for High Growth Companies

About My IT's Blog

We believe an educated client is the best client, therefore, we share our knowledge with executives and business owners looking for a fair, knowledgeable IT firm that fits well with their company and objectives.

My IT helps companies to protect their data, become more efficient and productive, and to boost high-growth using technology. In our blog, we discuss these topics and our extensive expertise working with medical practices, construction industry companies, and auto dealerships.

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