David Bourgeois

David Bourgeois

Connect with me:

Author's Posts

HIPAA Best Practices for Doctors’ Offices

David Bourgeois

The Office of Civil Rights (OCR), the “police” that enforce HIPAA’s policies, report that most of the $67 million (and growing) in fines “stem from improper use or disclosure of electronic protected health information (ePHI); poor health information safeguards; inadequate patient access to their ePHI; and the absence of administrative safeguard for such information.” [Source: HIPAA Journal]

Read More
Topics: Healthcare IT

Sending PHI via Mobile Devices – a Big HIPAA No-No

David Bourgeois

I rocked the boat with some of my medical friends when I emailed them my blog post, Can I Text ePHI?, which basically told them that they could NOT text or email patients without encrypting or securing the data. Don’t shoot me, I’m just the messenger. HIPAA states it is illegal to use unsecure networks and unencrypted communication methods like texting. Let’s dig further into why sending PHI via mobile devices is a HIPAA “No-No”, making it a hot button for doctors and the HHS (Health & Human Services).

Read More
Topics: Healthcare IT

Are Your Business Associates HIPAA Complaint or a Risk?

David Bourgeois

Since 2013 when Congress passed the Omnibus Rule, business associates (BAs) dealing with medical entities have been held to the same standards for protecting PHI (Protected Health Information) as covered entities (CEs), including their subcontractors. This means every vendor a medical practice or hospital contracts with access to patient data must be HIPAA compliant – no ifs, ands, or buts; it is the law!

Read More
Topics: Healthcare IT

Scaling IT at High Growth Companies (Part 5 of our Hiring IT Series)

David Bourgeois

I’m regularly asked by executives at high growth companies how to scale their IT team to grow with their growing company. They say, “I have ## of employees, how many IT employees should I have?” Or they ask, “When I get to ## people, how big should my IT department be?” Scaling IT at high growth companies isn’t a simple answer like one IT employee for every 50 or 100 employees. I’ve seen companies with 25 people on staff that need a full-time IT person and companies with 1,000+ employees across the country with no IT personnel on staff. It depends on the company’s need for technology, network knowledge, required response time, and many more factors.

Read More
Topics: IT for High Growth Companies

The ROI of Standardization

David Bourgeois

As we onboard new clients, we educate them on the power of standardizing their hardware and the financial benefits of doing so. By standardization, I don’t mean every user at My IT has the same computer or every person in your company needs the same devices, but you should be able to create groups of users that have similar needs. For example, an engineer needs a more powerful computer than someone in administration because the engineer runs CAD programs that take up a lot of memory and storage. Also, a mechanic or someone working in the field needs a durable laptop while that engineer will prefer the speed of a desktop model. Creating a few basic user groups or profiles allows you to standardize your hardware while still giving each employee the right tool for the job.

Read More
Topics: IT for High Growth Companies, Efficiency & Productivity

ROI of the Right Workstations for The Right People

David Bourgeois

All decisions at My IT come down to ROI, regardless of whether they are for us or our clients. One of the most significant changes many of our new clients learn working with us is the cost savings of buying more expensive workstations for their employees.

How can it be cheaper to buy a more expensive computer? A workstation, or any device really, is a tool and having the right tool for the job makes the employee more productive.

Read More
Topics: Efficiency & Productivity

Fear of Losing Control When Outsourcing IT (Part 4 of our Hiring IT Series)

David Bourgeois

Last week I spoke to two CFOs that had the same concerns, but from very different aspects. Both CFOs work at high growth companies that have gone from 10 to 50 employees in the last few years and each company plans to grow well above 100 employees. Not surprisingly, around the 50-person mark, each of them was looking at their next steps regarding IT. Because of my series on Hiring IT, these CFOs reached out and asked me to look at their specific IT situations, then give my thoughts on what they should do next. I started out by asking each CFO what concerns with IT they had.

One of the CFOs was considering hiring the company’s first internal IT professional because they were outgrowing their single IT guy’s capabilities and he was stretched too thin because he had a dozen other clients. The other CFO was looking to outsource the IT for the first time, taking that burden off one of the company's senior executives that adequately handled it when they were smaller, but now is in over his head. To my surprise, each had the same concern – a fear of losing control and confidentiality. Even though they were looking at two different avenues of solving their technology needs (hiring versus outsourcing), each had the exact same concerns. I thought I’d continue my Hiring IT series to address their concerns, especially since this isn’t the first time I’ve heard them.

Read More
Topics: IT for High Growth Companies

Do I Need Cyber Insurance?

David Bourgeois

It may surprise you that your general commercial property and casualty insurance doesn’t cover cyber-attacks. You may not know such a thing as “cyber insurance” even exists or why a business would need cyber insurance.

Cyber insurance financially helps policy holders to mitigate the cost of recovering from a cyber-related security breach. In my opinion, all companies need cyber insurance, whcih is also known as cyber risk insurance or cyber liablity insurance coverage (CLIC). This need is especially prudent for companies with valuable data, such as Protected Health Information (PHI), financial data and stored credit cards, and proprietary information. 

Read More
Topics: Data Protection

5 Tools to Optimize Your Business

David Bourgeois

Your IT department should be a profit center in your business, not an expense. If your technology isn’t providing you a strong ROI (Return On Investment) compared to doing things manually, then you probably need to rethink your business plan or get a good IT support team on hand quickly.

With this frame of thinking, we review every aspect of our business and our clients businesses thinking about the ROI. If the ROI doesn’t make sense, we don’t proceed. If the ROI is strong, it should be a no brainer. My rule is to never make lateral moves for the sake of change; every move must be a step up.

Read More
Topics: Efficiency & Productivity

Why Am I Having Trouble Hiring & Keeping My IT Staff? (Part 3 of our Hiring IT Series)

David Bourgeois

One of the biggest challenges I often hear from business executives about IT is in regards to hiring and managing their IT team, whether internal or outsourced. Usually this duty is bestowed on the CFO or Controller, regardless of their skillset or knowledge of technology. Why? Because IT is seen as an expense, not as a profit center (I’ll discuss how this needs to change in the near future), so logically the “money man” needs to manage it.

The reason CFOs or Controllers struggle to hire and manage their IT team is that they do not know the difference between a poor,  an average, or a great IT professional.

Read More
Topics: IT for High Growth Companies

About My IT's Blog

We believe an educated client is the best client, therefore, we share our knowledge with executives and business owners looking for a fair, knowledgeable IT firm that fits well with their company and objectives.

My IT helps companies to protect their data, become more efficient and productive, and to boost high-growth using technology. In our blog, we discuss these topics and our extensive expertise working with medical practices, construction industry companies, and auto dealerships.

New Call-to-action

Share This Page

    

Subscribe to Email Updates

Real Time Web Analytics