Fear of Losing Control When Outsourcing IT (Part 4 of our Hiring IT Series)

David Bourgeois

Last week I spoke to two CFOs that had the same concerns, but from very different aspects. Both CFOs work at high growth companies that have gone from 10 to 50 employees in the last few years and each company plans to grow well above 100 employees. Not surprisingly, around the 50-person mark, each of them was looking at their next steps regarding IT. Because of my series on Hiring IT, these CFOs reached out and asked me to look at their specific IT situations, then give my thoughts on what they should do next. I started out by asking each CFO what concerns with IT they had.

One of the CFOs was considering hiring the company’s first internal IT professional because they were outgrowing their single IT guy’s capabilities and he was stretched too thin because he had a dozen other clients. The other CFO was looking to outsource the IT for the first time, taking that burden off one of the company's senior executives that adequately handled it when they were smaller, but now is in over his head. To my surprise, each had the same concern – a fear of losing control and confidentiality. Even though they were looking at two different avenues of solving their technology needs (hiring versus outsourcing), each had the exact same concerns. I thought I’d continue my Hiring IT series to address their concerns, especially since this isn’t the first time I’ve heard them.

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Topics: High Growth

Why Am I Having Trouble Hiring & Keeping My IT Staff? (Part 3 of our Hiring IT Series)

David Bourgeois

One of the biggest challenges I often hear from business executives about IT is in regards to hiring and managing their IT team, whether internal or outsourced. Usually this duty is bestowed on the CFO or Controller, regardless of their skillset or knowledge of technology. Why? Because IT is seen as an expense, not as a profit center (I’ll discuss how this needs to change in the near future), so logically the “money man” needs to manage it.

The reason CFOs or Controllers struggle to hire and manage their IT team is that they do not know the difference between a poor,  an average, or a great IT professional.

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Topics: High Growth

When Do I Hire My First IT Person? (Part 2 of our Hiring IT Series)

David Bourgeois

Most CEOs and CFOs start thinking they need to hire their first IT staff when the company gets to 50 employees. Up until this time, they’ve contracted a small IT company (usually a 1-man outfit), who adequately handled their needs when their company had 5-20 users.

Over time as they grow larger and add more users, it seems the relationship with their contracted small IT company is failing because they don’t have enough time in the day to handle the increasing needs, nor have the diversity of skills needed to manage the growing infrastructure. This starts to impact the company’s bottom line, especially when companies get up to 40 or 50 employees. Hence why the discussion of hiring someone for IT arises.

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Topics: High Growth

How Many IT Pros Should I Have on Staff? (Part 1 of our Hiring IT Series)

David Bourgeois

A lot of growing companies wonder how many IT professionals they need for their company and when should they hire additional support for their IT department as they grow. Many CEOs and CFOs think they need to add more IT staff as the ticket count grows above certain numbers, but that can be a poor metric to measure because it is purely reactive.

The answer to when to hire IT is more complex than stating that for every 50 users you have, you need one IT professional because every company is unique, including their reliance on technology, cost of downtime, number of offices, and the complexity of their network.

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Topics: High Growth

4 Telltale Signs You've Outgrown Your IT Infrastructure

David Bourgeois

When you double or triple the size of your company, you may feel that things aren’t working as smooth anymore, especially with your IT infrastructure. (Note: We’re talking about your network, computers, and processes, not your IT support team in this post. To learn about outgrowing your IT support, see How Much Is Your Contracted, Overwhelmed IT Guy Really Costing You?)

Keep in mind, you can expect to have more issues because you’re bigger; 50 employees will need more support than 20 employees. However, with your larger size, you should be able to afford better solutions to proactively prevent more issues as well. You can also afford to automate things, so instead of manually updating the operating system and anti-virus on all 50 computers, you should have a tool to allow you to automate that task, or at least update them remotely without having to sit at each workstation. If this is not the case, then most likely, you are seeing these signs.

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Topics: High Growth

How Much Is Your Contracted, Overwhelmed IT Guy Really Costing You?

David Bourgeois

If you’re asking this question, my gut tells me it is time for you to look at a new solution. Why? You already know your guy is working harder, not smarter (and it’s costing you). 3-5 years ago, your contracted IT guy was a good fit, and now you’ve outgrown him. You haven’t invested in him and he hasn’t invested in your company; he didn’t scale with you. Here is how to know if it is time to make a change with your IT.

7 Signs That You’ve Outgrown Your Contracted IT Guy

  1. Are you his biggest client?
  2. Do many of your issues never get resolved?
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Topics: High Growth

Comparing Value: IT Firm vs. Solo IT Guy

David Bourgeois

Over the years we’ve worked with quite a few high-growth companies that developed past their single-person IT company and their in-house DIY (Do-IT-Yourself) employee, both affectionately known as the “IT guy”. I asked them, “What is the value of outsourcing your technology to an IT firm versus having a single ‘IT guy’ handle it?”

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Topics: High Growth

Q&A – How to Know If You've Outgrown Your IT Guy

Patrick Leonard

Something we often hear from new clients is that they should have looked for a large IT provider sooner instead of using the same “IT guy” for years without question. (For this interview, we’re referring to the “IT guy” as a male or female break/fix contractor, single in-house IT person, or a small 2-3 person outsourced firm.) Many clients say they don’t know what they don’t know when it comes to technology and they didn’t realize how much of an impact changing IT support providers would have on their business.

With that in mind, we decided to pick the brain of the two partners at My IT, David Bourgeois and Patrick Leonard, and ask them what are the signs that a business has outgrown their IT guy?

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Topics: High Growth

About My IT's Blog

We believe an educated client is the best client, therefore, we share our knowledge with executives and business owners looking for a fair, knowledgeable IT firm that fits well with their company and objectives.

My IT helps companies to protect their data, become more efficient and productive, and to boost high-growth using technology. In our blog, we discuss these topics and our extensive expertise working with medical practices, construction industry companies, and auto dealerships.

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