Join our talented team

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Join the My IT team!

We hire and retain the best IT professionals in the New Orleans area. Our retention rate is double the industry average and we want to help you grow professionally & personally.

My IT makes a commitment with each of our team members and takes care of each of them like individual people, not cogs in a massive wheel. This is evident by our average tenure being over double the industry standard.

We look for employees that are knowledgeable, always learning, relationship-based, and seek efficiency because we offer our clients proactive solutions and we’re personal.

Notebook work with statistics on sofa business
We offer eligible employees:

  • Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Basic Life Insurance
  • 401k
  • Voluntary Supplemental Benefits
  • Direct Deposit
  • Guaranteed Meal & Rest Breaks
  • Free Coffee, Bottled Water, Soft Drinks, & Snacks
  • Continued Education
  • Certification Reimbursement
  • Professional Development
  • Vehicle Stipend
  • Mobile Phone

We go the extra mile for our team
Of all the awards, these honors are what we're most proud of.

  • Well Ahead
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Job Postings:

Please email your resume to jobs@myitsupport.com for consideration.

Early Career Help Desk Technician
1-2 years of IT technician experience

Experience:

  • 1-2 years of IT technician experience


Notable Duties:

  • Represent the My IT brand & culture while interacting with multiple end-users, vendors, and decision makers
  • Provide first-level customer support including troubleshooting issues with hardware, network/internet connectivity, email, and software applications
  • Manage multiple cases at once
  • Keep well documented and updated case notes on all assigned tickets 
  • Provide daily communication to clients on outstanding issues
  • Enter all time as tickets are being worked
  • Create and maintain client-related documentation


Meaningful Skills, Knowledge, & Abilities Required:

  • Proactive – identify issues that can be prevented or where solutions can be automated
  • Experienced – advanced knowledge of basic network protocols and the OSI model
  • Knowledgeable – ability to train others in Microsoft desktop and server operating systems
  • Self-motivated – ability to work in a fast-moving environment and self-manage time
  • Multi-tasker – adapt to changes quickly
  • Well Organized – detail-oriented with the ability to document work succinctly
  • Process-oriented – can follow and create thorough processes 
  • Customer-Service Orientated – is friendly and users find pleasant to work with over the phone
  • Perceptive – have interpersonal skills such as telephony skills, communication skills, active listening and customer-care
  • Diligent – strong typing skills to ensure quick and accurate entry of service request details with a strong attention to detail



To apply, please email your resume to jobs@myitsupport.com.

Experienced Help Desk Technician
5 or more years of IT technician experience

Experience:

  • 5 or more years of IT technician experience


Notable Duties:

  • Represent the My IT brand & culture while interacting with multiple end-users, vendors, and decision makers
  • Provide first-level & second-level customer support including troubleshooting issues with hardware, network/internet connectivity, email, and software applications
  • Manage multiple cases at once, including mentoring junior technicians
  • Keep well documented and updated case notes on all assigned tickets 
  • Provide daily communication to clients on outstanding issues
  • Enter all time as tickets are being worked
  • Create and maintain client-related documentation


Meaningful Skills, Knowledge, & Abilities Required:

  • Proactive – identify issues that can be prevented or where solutions can be automated
  • Experienced – advanced knowledge of basic network protocols and the OSI model
  • Knowledgeable – ability to train others in Microsoft desktop and server operating systems
  • Self-motivated – ability to work in a fast-moving environment and self-manage time
  • Multi-tasker – adapt to changes quickly
  • Well Organized – detail-oriented with the ability to document work succinctly
  • Process-oriented – can follow and create thorough processes 
  • Customer-Service Orientated – is friendly and users find pleasant to work with over the phone
  • Perceptive – have interpersonal skills such as telephony skills, communication skills, active listening and customer-care
  • Diligent – strong typing skills to ensure quick and accurate entry of service request details with a strong attention to detail



To apply, please email your resume to jobs@myitsupport.com.

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