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Join the My IT team!

We hire and retain the best IT professionals in the New Orleans area. Our retention rate is double the industry average and we want to help you grow professionally & personally.

My IT makes a commitment with each of our team members and takes care of each of them like individual people, not cogs in a massive wheel. This is evident by our average tenure being over double the industry standard.

We look for employees that are knowledgeable, always learning, relationship-based, and seek efficiency because we offer our clients proactive solutions and we’re personal.

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We offer eligible employees:

  • Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Basic Life Insurance
  • 401k
  • Voluntary Supplemental Benefits
  • Direct Deposit
  • Guaranteed Meal & Rest Breaks
  • Free Coffee, Bottled Water, Soft Drinks, & Snacks
  • Continued Education
  • Certification Reimbursement
  • Professional Development
  • Vehicle Stipend
  • Mobile Phone

We go the extra mile for our team
Of all the awards, these honors are what we're most proud of.

  • Well Ahead
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Job Postings:

Please email your resume to jobs@myitsupport.com for consideration.

Technical Alignment Specialist (Net Admin)
Reports To: vCIO
Job Classification: Exempt Employee, Proactive Services
Date of Position Update: March 2020

What We Do

My IT is one the top MSPs (Managed Service Providers) across the globe with a client-centric history spanning three decades and offices in both New Orleans and Shreveport. We serve as our clients’ in-house IT department and technology resource. In most cases, our clients are SMBs that do not have someone on staff with technical expertise. Our value comes from providing proactive strategy, not just responding to reactive support issues, thus the Proactive Services team.

Position Summary

The Network Administrator (Net Admin) works as a member of the Proactive Services Team to maintain a reliable, secure and efficient data communications network for managed clients. The position is highly client-facing both in-person and via phone and as such requires outstanding communication and client service skills. The Net Admin routinely reviews and documents all active network equipment and processes in managed client environments in order to verify the physical integrity of the equipment/environment, confirm equipment adherence to best practices standards, and identify any potential issues or opportunities.

Proactive Services Team members interact with many networks and clients daily, requiring agility, multitasking, and the ability to properly prioritize tasks.

Essential Duites & Responsabilités

Client Service

  • Provide responsive client service. Answer internal and external client/vendor calls quickly and pleasantly. Communicate in a friendly, professional and patient manner
  • Perform all duties with the goal of building and maintaining long-term client/vendor relationships

· Maintain exceptional client service, understanding client satisfaction and perception

IT Service and Support Functions

· Communicate with stakeholders to ensure superior service delivery to our managed clients.

· Perform quarterly reviews of client infrastructure and systems.

· Ensure that short and long-term IT strategies are being adhered to throughout the service lifecycle.

· Provide client end user training and explanation of the support process and interaction with our service delivery teams.

· Continuously look for opportunities to advance the My IT footprint within clients.

Documentation, Reporting and SLA’s

· Identify clients’ needs and report to vCIO

· Create and maintain configurations and documentation for all aspects of the client environment.

· Communicate new client onboarding activities with the Network Operations Center (NOC), service delivery and project teams.

· Utilize active listening and client-care skills in identifying potential concerns

· Report client concerns or complaints to vCIO

· Establish and maintain IT management best practices that reinforce client confidence.

· Answer internal and external communications timely and professionally

Professional Development

· Routinely take self-paced training in technologies relevant to the team

· Obtain industry certifications on a consistent basis

Administrative

· Enter all notes and time worked on the appropriate service ticket

· Enter time worked on each ticket daily

· Schedule net admin reviews or other on-site matters via the scheduling calendar in ticketing system

· Enter expenses on service tickets for any related credit card purchases and submit receipts daily

· Submit time sheets on a weekly basis, due by Saturdays at 12P

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills listed below are representative of the knowledge, skill, and/or ability required.

Core Competencies

· Ability to communicate and work effectively with end users over the phone and on-site

· Excellent verbal and written communication skills with ability to translate or quickly learn to translate technical terms to business language for non-technical clients

· Exemplify professionalism and business etiquette in all communication, including in-person, email, and phone interactions with client end users and colleagues

· Critical thinking and problem-solving skills

· Organized and detail-oriented

· Strong team player

Technical Skills

· Excellent knowledge of best practices around management, control and monitoring of server infrastructure

· Familiarity with network and server infrastructure equipment

· Familiarity with backup and recovery software and methodologies

· Experience with IT support

Education and/or Experience

· College or Technical degree OR 2 years of IT support experience related to Microsoft, HP, Dell and/or Cisco

· CompTIA certifications preferred

Language Skills

· Ability to communicate professionally, in English, both written and orally

· Ability to write business correspondence and process procedures

· Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Certificates, Licenses, Registrations

· Valid Driver’s License

Physical Demands

· Regularly required to use hands to operate computer keyboard and telephone

· Frequently is required to walk and sit

· Moderately required to stand

· Occasionally needs to lift and/or move up to 50 pounds

· Specific vision abilities required by this job include close vision, and ability to adjust focus

I understand that this job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. I understand that my responsibilities, tasks, and duties might differ from those outlined and that other duties, as assigned, might be part of the job.

vCIO, Business Technology Strategist
Reports To: COO
Job Classification: Exempt Employee, Core Line of Business
Date of Position Update: March 2020

Purpose and Objective

My IT is one the top MSPs (Managed Service Providers) across the globe with a client-centric history spanning three decades and offices in both New Orleans and Shreveport. We serve as our clients’ in-house IT department and technology resource. In most cases, our clients are SMBs that do not have someone on staff with technical expertise. Our value comes from providing proactive strategy, not just responding to reactive support issues, thus the role of the Virtual Chief Information Officer (vCIO).

My IT’s vCIO serves as a part account manager and part consultant for our clients to fulfill the role a conventional CIO would for larger companies. The vCIO works for My IT and works hand-in-hand with our clients’ executive teams, generally CFOs and owners, to achieve their business goals by developing and overseeing the implementation of a technology roadmap, overseeing IT infrastructure, working with third-party vendors, and providing new technology recommendations. Bottom line, a vCIO creates a valuable strategic relationship with our clients by providing IT expertise and leadership.

In this position, you are accountable for consulting with clients to develop optimal technical and business solutions for their technology infrastructure. You lead the design of the solutions and specifications, collaborate internally on the implementation, obtain client commitment to the proposed solution, and achieve the objectives agreed upon with the client. Ensuring client satisfaction with the services and advice provided by My IT are key measures of success in this position.

Essential Job Functions

· Consult directly with current & prospective clients, both in person and via telecommunications, regarding their technology initiatives

· Responsible for new client onboardings, client management, and alignment to industry best practices

· Develop, build and cultivate long-term relationships with key management within your clients’ organizations

· Develop a thorough understanding of your clients’ current systems and infrastructure needs in order to accomplish desired business outcomes

· Use knowledge of your clients’ and their respective industries to create long-term technology budgets

· Consult with your clients and My IT teammates to strategize technology infrastructure solutions, including hardware, software, network architecture, and systems processes, that will achieve your clients’ business goals

· Manage client data in QBR (Quarterly Business Review) software and present information to clients during periodic meetings, in person and virtually

· Is readily available to clients and My IT teammates to aid technology issues and determine appropriate interim and/or long-term solutions

· Support the development of your clients’ cybersecurity strategy

· Assist with the development of your clients’ IT disaster recovery and business continuity plans

· Develop IT policies, procedures, and standards for your clients to ensure regulatory compliance

· Participate in managing your clients’ strategic IT vendor relationships, regulatory examination processes, IT Steering Committee, and board meetings; as needed.

· Assist clients with the analysis of IT risks related to regulatory compliance and create remediation plans with colleagues and vendors

· Identify and actively participate in trade organizations, community groups or chambers of commerce to position My IT’s capabilities and strengthen or promote the professional services we provide

· Keep current on emerging technologies in client industries to help My IT provide best-in-class service offerings

· Maintain technical solutions and practices knowledge by learning new and evolving technologies, and by achieving/maintaining appropriate industry and professional certifications as identified by supervisor

· Other duties as assigned

Knowledge, Skills, and Abilities

· Bachelor's degree in computer science, business administration, or related field preferred

· 5+ years of experience successfully designing and implementing network and systems architecture solutions required

· MCSE, MCITP and other industry certifications (Cisco, etc.) highly preferred

· Must have lead engineer/consultant skills, including deployment experience in two, and ideally three, of the following areas:

Ø Routing, Switching, and Wireless: Cisco, Brocade, Adtran, Meraki

Ø Virtualization: VMWare vSphere, VMWare Horizon

Ø Storage and Server: HP, Dell, EMC or Cisco

Ø Cybersecurity: Barracuda, Websense, OpenDNS

Ø Authentication and Authorization: MS Active Directory, LDAP, PKI, RSA.

· Excellent oral and written communication skills, with the desire to be in front of clients

· Business acumen that garners trust at the “C Level” of our clients, including the ability to forecast long-term technology budgets

· Ability to explain complex technologies in laymen’s terms

· Excellent interpersonal skills with demonstrated ability to build effective partnerships across organizational boundaries and to build strong customer relationships

· Able to work independently and meet time-specific deadlines

Supervisory Responsibility

This position does not directly supervise others, however, is considered a leadership role with great influence on clients and My IT Employees.


EMPLOYEE’S ACKNOWLEDGEMENT. I have reviewed this job description for my position, have had an opportunity to discuss it with my manager and have received a copy.


Employee’s Signature Date

Experienced Help Desk Technician
Responds to clients' technology challenges remotely in a calm and professional manner.

Experience:

  • 5 or more years of IT technician experience


Notable Duties:

  • Represent the My IT brand & culture while interacting with multiple end-users, vendors, and decision makers
  • Provide first-level & second-level customer support including troubleshooting issues with hardware, network/internet connectivity, email, and software applications
  • Manage multiple cases at once, including mentoring junior technicians
  • Keep well documented and updated case notes on all assigned tickets 
  • Provide daily communication to clients on outstanding issues
  • Enter all time as tickets are being worked
  • Create and maintain client-related documentation


Meaningful Skills, Knowledge, & Abilities Required:

  • Proactive – identify issues that can be prevented or where solutions can be automated
  • Experienced – advanced knowledge of basic network protocols and the OSI model
  • Knowledgeable – ability to train others in Microsoft desktop and server operating systems
  • Self-motivated – ability to work in a fast-moving environment and self-manage time
  • Multi-tasker – adapt to changes quickly
  • Well Organized – detail-oriented with the ability to document work succinctly
  • Process-oriented – can follow and create thorough processes 
  • Customer-Service Orientated – is friendly and users find pleasant to work with over the phone
  • Perceptive – have interpersonal skills such as telephony skills, communication skills, active listening and customer-care
  • Diligent – strong typing skills to ensure quick and accurate entry of service request details with a strong attention to detail



To apply, please email your resume to jobs@myitsupport.com.

Industrious Field Support Technician
Travels to client sites across Greater New Orleans and surrounding areas to resolve issues

Experience:

  • 5 or more years of IT technician experience


Notable Duties:

  • Represent the My IT brand & culture while interacting with multiple end-users, vendors, and decision-makers
  • Provide second level customer support including troubleshooting issues with hardware, network/internet connectivity, email, and software applications
  • Deploy new equipment to client sites
  • Diagnose hardware issues and make recommendations to remediate
  • Work with in-house procurement team to purchase approved hardware, software, and peripherals as needed
  • Keep well documented and updated case notes on all assigned tickets
  • Enter all time for service tickets before leaving client sites
  • Escalate tickets to Level III as needed
  • Create and maintain client-related documentation in the My IT Wiki


Meaningful Skills, Knowledge, & Abilities Required:

  • Self-motivated – ability to work in a fast-moving environment and self-manage time
  • Multi-tasker – adapt to changes quickly
  • Well organized – detail-oriented with the ability to document work succinctly
  • Process-oriented – can follow and create thorough processes
  • Knowledgeable – proficient in IT hardware including desktops, laptops, printers, and mobile devices including Microsoft desktop and server operating systems
  • Experienced – general knowledge of basic network protocols and the OSI model
  • Perceptive – have interpersonal skills such as telephony skills, communication skills, active listening and customer-care
  • Diligent – strong typing skills to ensure quick and accurate entry of service request details

To apply, please email your resume to jobs@myitsupport.com.

Top 10 Reasons to Work @ My IT

We asked our team for input on why professionals want to work at My IT, and this is what they told us:

  1. We invest in cutting edge tech to be more efficient.
  2. The break room is stocked with snacks & drinks and we have the coolest coffee machine you’ve ever seen!
  3. Our work environment is comfortable; the team feels more like a family than just coworkers.
  4. My IT is consistently growing and evolving as a company (listed on Inc. 5000 in 2015 & 2016).
  5. You have the ability to learn from experts in a wide array of IT and professional skills across the entire company.
  6. We’re compensated for certifications including reimbursements for tests. (If we pass them, of course.)
  7. Many members of our team have been here over 10 years because we’re always learning and we have the ability to earn a leadership role.
  8. We’re hands-on with clients and encouraged to take ownership of their environments and projects; no feeling like a cog in the wheel of a big machine here.
  9. My IT is a stable and reputable company in Southeast Louisiana that offers great benefits and pay.
  10. Our leadership takes care of us and treats us like people. We often have appreciation events, receive numerous incentives, and management is approachable.
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