Join our talented team

You're in good hands

Join the My IT team!

We hire and retain the best IT professionals in the New Orleans area. Our retention rate is double the industry average and we want to help you grow professionally & personally.

My IT makes a commitment with each of our team members and takes care of each of them like individual people, not cogs in a massive wheel. This is evident by our average tenure being over double the industry standard.

We look for employees that are knowledgeable, always learning, relationship-based, and seek efficiency because we offer our clients proactive solutions and we’re personal.

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We offer eligible employees:

  • Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Basic Life Insurance
  • 401k
  • Voluntary Supplemental Benefits
  • Direct Deposit
  • Guaranteed Meal & Rest Breaks
  • Free Coffee, Bottled Water, Soft Drinks, & Snacks
  • Continued Education
  • Certification Reimbursement
  • Professional Development
  • Vehicle Stipend
  • Mobile Phone

We go the extra mile for our team
Of all the awards, these honors are what we're most proud of.

  • Well Ahead
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Job Postings:

Please email your resume to jobs@myitsupport.com for consideration.

Experienced Help Desk Technician
Responds to clients' technology challenges remotely in a calm and professional manner.

Experience:

  • 5 or more years of IT technician experience


Notable Duties:

  • Represent the My IT brand & culture while interacting with multiple end-users, vendors, and decision makers
  • Provide first-level & second-level customer support including troubleshooting issues with hardware, network/internet connectivity, email, and software applications
  • Manage multiple cases at once, including mentoring junior technicians
  • Keep well documented and updated case notes on all assigned tickets 
  • Provide daily communication to clients on outstanding issues
  • Enter all time as tickets are being worked
  • Create and maintain client-related documentation


Meaningful Skills, Knowledge, & Abilities Required:

  • Proactive – identify issues that can be prevented or where solutions can be automated
  • Experienced – advanced knowledge of basic network protocols and the OSI model
  • Knowledgeable – ability to train others in Microsoft desktop and server operating systems
  • Self-motivated – ability to work in a fast-moving environment and self-manage time
  • Multi-tasker – adapt to changes quickly
  • Well Organized – detail-oriented with the ability to document work succinctly
  • Process-oriented – can follow and create thorough processes 
  • Customer-Service Orientated – is friendly and users find pleasant to work with over the phone
  • Perceptive – have interpersonal skills such as telephony skills, communication skills, active listening and customer-care
  • Diligent – strong typing skills to ensure quick and accurate entry of service request details with a strong attention to detail



To apply, please email your resume to jobs@myitsupport.com.

Industrious Field Support Technician
Travels to client sites across Greater New Orleans and surrounding areas to resolve issues

Experience:

  • 5 or more years of IT technician experience


Notable Duties:

  • Represent the My IT brand & culture while interacting with multiple end-users, vendors, and decision-makers
  • Provide second level customer support including troubleshooting issues with hardware, network/internet connectivity, email, and software applications
  • Deploy new equipment to client sites
  • Diagnose hardware issues and make recommendations to remediate
  • Work with in-house procurement team to purchase approved hardware, software, and peripherals as needed
  • Keep well documented and updated case notes on all assigned tickets
  • Enter all time for service tickets before leaving client sites
  • Escalate tickets to Level III as needed
  • Create and maintain client-related documentation in the My IT Wiki


Meaningful Skills, Knowledge, & Abilities Required:

  • Self-motivated – ability to work in a fast-moving environment and self-manage time
  • Multi-tasker – adapt to changes quickly
  • Well organized – detail-oriented with the ability to document work succinctly
  • Process-oriented – can follow and create thorough processes
  • Knowledgeable – proficient in IT hardware including desktops, laptops, printers, and mobile devices including Microsoft desktop and server operating systems
  • Experienced – general knowledge of basic network protocols and the OSI model
  • Perceptive – have interpersonal skills such as telephony skills, communication skills, active listening and customer-care
  • Diligent – strong typing skills to ensure quick and accurate entry of service request details

To apply, please email your resume to jobs@myitsupport.com.

Top 10 Reasons to Work @ My IT

We asked our team for input on why professionals want to work at My IT, and this is what they told us:

  1. We invest in cutting edge tech to be more efficient.
  2. The break room is stocked with snacks & drinks and we have the coolest coffee machine you’ve ever seen!
  3. Our work environment is comfortable; the team feels more like a family than just coworkers.
  4. My IT is consistently growing and evolving as a company (listed on Inc. 5000 in 2015 & 2016).
  5. You have the ability to learn from experts in a wide array of IT and professional skills across the entire company.
  6. We’re compensated for certifications including reimbursements for tests. (If we pass them, of course.)
  7. Many members of our team have been here over 10 years because we’re always learning and we have the ability to earn a leadership role.
  8. We’re hands-on with clients and encouraged to take ownership of their environments and projects; no feeling like a cog in the wheel of a big machine here.
  9. My IT is a stable and reputable company in Southeast Louisiana that offers great benefits and pay.
  10. Our leadership takes care of us and treats us like people. We often have appreciation events, receive numerous incentives, and management is approachable.
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