Client Success Coordinator

The Client Success Coordinator’s main objective is to smoothly onboard new clients and set them up for success while working independently so each client is well-trained, which creates a better client experience and reduces the burden on My IT’s help desk.

Core responsibilities:

  • Welcoming 30-50 new clients monthly, including scheduling and executing onboard trainings
  • Checking in with these new clients periodically to ensure client satisfaction and that they have a solid understanding of how to use the service
  • Champion our products by developing training materials, including videos and handouts (My IT’s marketing team will assist with the design); publishing articles; and drafting documentation in laymen’s terms
  • Provide intel from users for development team on feature requests, bug resolution, and other ways to improve the user experience
  • Work closely with the Product Management Team (Sales Engineers) to create a smooth transition from potential client to new clients

Core Skills:

  • Tech savvy and comfortable working with technical individuals
  • Social, in particular, comfortable on video chats and comfortable reaching out to new people across the globe
  • Strong communication skills (fluent & highly proficient in English) and a desire to educate through one-on-one trainings and creating training materials, including videos
  • Proficient in Microsoft Office Suite
  • Can empathize with users and quickly grasp the issues they’re facing, then advocate for them
  • Adaptable, and have no problem constantly learning about a changing technical product, even when it’s a little out of your depth
  • Self-starter and ability to see projects through to completion
  • Creative, collaborative, optimistic, communicative, intellectually curious and clever
  • Able to work a small number of hours (from home) on Saturday/Sunday to check/answer emails
  • Ability to multitask, stay organized and work rapidly in time-critical situations

Advanced Skills:

  • Experience with Customer Relationship Management (CRM) software such as, Salesforce or HubSpot, and with a wiki
  • Customer service experience with a SaaS company
  • Bachelor’s degree

 

About My IT

My IT (http://www.myitsupport.com/) is a top-rated MSP (Managed Service Provider) earning both MSP 500 and MSP 501 ranking in 2018 along with being named as one of New Orleans City-Businesses’ Top Places to Work. We offer a team-centric atmosphere with numerous benefits beyond the traditional benefits of pay, health insurance, and 6% match for 401k, including catered meals, quarterly massages, family & team outings, annual holiday party, and an incentive program to earn amazing prizes!

The My IT Way

We, My IT’s team players, are hardworking, professional, and respectful. We are the type of people whose character is never questioned; with a first one to arrive, last one to leave work ethic; and nothing is beneath our pay-grades. We put others first, even when we must sacrifice personal gain, because that is the right thing to do. Profit is not a bad word; selfishness and complacency are though. We are caring, give lagniappe, and take pride in our work, yet are humble, and relish in a job well done. We balance innovation with ROI and value our relationships above all other things.

To apply, please email your resume to jobs@myitsupport.com.

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