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      Outsourced IT icon

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Need IT Help?

Getting IT Support

My IT (New Orleans-based)

My IT clients can get standard support Monday-Friday from 7:30am-5:00pm Central time by:

  • Submit ticket online or via My IT help desk app on your computer
  • Email gethelp@myitsupport.com
  • Call 504-888-6948

AFTER HOURS EMERGENCY SUPPORT:  
Call 504-888-6948

Help Desk Tools

One of our help desk technicians or analysts may ask you to download software to expedite and aid their support. Use these tools only if directed by a ECS + My IT team member. (These tools will not work without without us activating them on our end.)

Download Agent

Download our support agent so our techs can remotely access your workstation, add anti-virus, and monitor your device to proactively prevent issues from arising.

Download Agent

Help Desk Software

Download our help desk software
so you can submit tickets,
view the progress of tickets,
and more.

Download Software

Find Local IP

Determine your current IP address to help our technicians troubleshoot your issue.

Your local IP is:

ScreenConnect

If your technician requests you start a remote connection via ScreenConnect, click the button below.

Start ScreenConnect

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Locations

New Orleans
6620 Riverside Drive, Suite 200
Metairie, LA 70003
504-888-6948

Shreveport
347 W. Bert Kouns Industrial Loop
Shreveport, LA 71106
318-219-3427

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