One of our help desk technicians or analysts may ask you to download software to expedite and aid their support. Use these tools only if directed by a ECS + My IT team member. (These tools will not work without without us activating them on our end.)
Download our support agent so our techs can remotely access your workstation, add anti-virus, and monitor your device to proactively prevent issues from arising.
Determine your current IP address to help our technicians troubleshoot your issue.
Your local IP is:
6620 Riverside Drive, Suite 200
Metairie, LA 70003
347 W. Bert Kouns Industrial Loop
Shreveport, LA 71106