My IT clients can get standard support Monday-Friday from 7:30am-5:00pm Central time by:
AFTER HOURS EMERGENCY SUPPORT:
Call 504-888-6948
One of our help desk technicians or analysts may ask you to download software to expedite and aid their support. Use these tools only if directed by a ECS + My IT team member. (These tools will not work without without us activating them on our end.)
Download our support agent so our techs can remotely access your workstation, add anti-virus, and monitor your device to proactively prevent issues from arising.
Download our help desk software
so you can submit tickets,
view the progress of tickets,
and more.
Determine your current IP address to help our technicians troubleshoot your issue.
Your local IP is:
If your technician requests you start a remote connection via ScreenConnect, click the button below.
New Orleans
6620 Riverside Drive, Suite 200
Metairie, LA 70003
504-888-6948
Shreveport
347 W. Bert Kouns Industrial Loop
Shreveport, LA 71106
318-219-3427