Need IT Help?

Getting IT Support

ECS (Shreveport-based)

ECS clients may access standard support Monday-Friday from 7:30am-5:30pm Central time by:

  • Submit ticket via ECS help desk app on your computer
  • Email [email protected]
  • Call 318-219-3427

AFTER HOURS EMERGENCY SUPPORT:
Call 318-219-3427

My IT (New Orleans-based)

My IT clients can get standard support Monday-Friday from 7:30am-5:00pm Central time by:

AFTER HOURS EMERGENCY SUPPORT:  
Call 504-888-6948

Help Desk Tools

One of our help desk technicians or analysts may ask you to download software to expedite and aid their support. Use these tools only if directed by a ECS + My IT team member. (These tools will not work without without us activating them on our end.)

REmote connection

If your technician requests you start a remote connection, click the button below.

Start Remote Connection

Find Local IP

Determine your current IP address to help our technicians troubleshoot your issue.

Your local IP is: