Need IT Help?
Getting IT Support
ECS (Shreveport-based)
ECS clients may access standard support Monday-Friday from 7:30am-5:30pm Central time by:
- Submit ticket via ECS help desk app on your computer
- Email support@myitsupport.com
- Call 318-219-3427
AFTER HOURS EMERGENCY SUPPORT:
Call 318-219-3427
My IT (New Orleans-based)
My IT clients can get standard support Monday-Friday from 7:30am-5:00pm Central time by:
- Submit ticket online or via My IT help desk app on your computer
- Email gethelp@myitsupport.com
- Call 504-888-6948
AFTER HOURS EMERGENCY SUPPORT:
Call 504-888-6948
Help Desk Tools
One of our help desk technicians or analysts may ask you to download software to expedite and aid their support. Use these tools only if directed by a ECS + My IT team member. (These tools will not work without without us activating them on our end.)
REmote connection
If your technician requests you start a remote connection, click the button below.
Find Local IP
Determine your current IP address to help our technicians troubleshoot your issue.
Your local IP is: