ECS clients may access standard support Monday-Friday from 7:30am-5:30pm Central time by:
AFTER HOURS EMERGENCY SUPPORT:
One of our help desk technicians or analysts may ask you to download software to expedite and aid their support. Use these tools only if directed by a ECS + My IT team member. (These tools will not work without without us activating them on our end.)
Download our support agent so our techs can remotely access your workstation, add anti-virus, and monitor your device to proactively prevent issues from arising.
Download our help desk software
so you can submit tickets,
view the progress of tickets,
Determine your current IP address to help our technicians troubleshoot your issue.
Your local IP is:
6620 Riverside Drive, Suite 200
Metairie, LA 70003
347 W. Bert Kouns Industrial Loop
Shreveport, LA 71106