Need IT Help?

Getting IT Support

ECS (Shreveport-based)

ECS clients may access standard support Monday-Friday from 7:30am-5:30pm Central time by:

AFTER HOURS EMERGENCY SUPPORT:
Call 318-219-3427

My IT (New Orleans-based)

My IT clients can get standard support Monday-Friday from 7:30am-5:00pm Central time by:

AFTER HOURS EMERGENCY SUPPORT:  
Call 504-888-6948

Help Desk Tools

One of our help desk technicians or analysts may ask you to download software to expedite and aid their support. Use these tools only if directed by a ECS + My IT team member. (These tools will not work without without us activating them on our end.)

Download Agent

Download our support agent so our techs can remotely access your workstation, add anti-virus, and monitor your device to proactively prevent issues from arising.

Download Agent

Help Desk Software

Download our help desk software
so you can submit tickets,
view the progress of tickets,
and more.

Download Software

Find Local IP

Determine your current IP address to help our technicians troubleshoot your issue.

Your local IP is:

ScreenConnect

If your technician requests you start a remote connection via ScreenConnect, click the button below.

Start ScreenConnect

Bomgar

If your technician requests you start a remote connection via Bomgar, click the button below.

Start Bomgar