IT Solutions

My IT provides business start-up services for new enterprises
Outsourced IT
Managed IT Services
Evaluating an IT firm is hard. When you’re not an IT person, it is nearly impossible to do thoroughly.

Every IT firm sounds alike with this certification, that vendor partner, and this hardware. Our industry commoditized itself and you’re frustrated.

For us, it comes down to culture fit. My IT’s culture in a nutshell – we’re on the same team as you and we’re business technologists.

We call our employees “team members” and see ourselves as your in-house IT department, even though we’re technically an outsourced vendor – this is why we’re called “My IT”. Our clients’ success and growth means we’re growing. Additionally, we work hard to keep our team members happy, so they keep our clients happy. Happy clients refer us to their friends and the cycle continues. We believe in the ROI of doing the right thing and treating people right.

We run our company like a business, not as a “tech shop” that chases the latest shiny object. We remain a forward-thinking company and understand “bleeding edge” technology is costly and may add security risks.

We research and beta test initiatives, review the impact on our business to reduce tickets and response time as well as the impact to our clients’ businesses, and we evaluate the total cost of ownership before implementing new technology. For example, we regularly automate functions to expediate manual setups, recently deployed active threat hunting (a next-generation cybersecurity tool), and have been implementing 2FA (Two-Factor Authentication) for our clients.

We see ourselves as business technologists that help our clients grow by best utilizing technology and their IT budgets. Each client has a vCIO (Virtual Chief Information Officer) who they meet with regularly to review what’s going on in their business and with their technology.

Assessments & Compliancy

If you're a medical practice or if your business takes credit cards, you're required to have an assessment to determine if you're compliant in protecting your data. 

  • Most executives don’t know what they do not know when it comes to IT

    So they must put their trust in someone else. We created a suite of assessments to give you peace of mind that things are done right or to open your eyes to real challenges that you would not have known otherwise.

  • Regularly scheduled assessments

    Having regularly scheduled assessments, whether it is an external or internal vulnerability assessment, or a HIPAA IT compliance assessment, or a penetration test, will allow you to fix potential weaknesses in your network and data security. You do not want to find out what vulnerabilities you have the hard way!

  • Many compliances and regulations require periodic assessments to stay compliant

    This includes HIPAA in healthcare and PCI-DSS for companies that take credit cards. Most business insurance coverage excludes cyber insurance, and we highly recommend having a cyber insurance policy, which requires an assessment to ensure you are protecting your network and data. Without assessments, you expose yourself to being liable for a breach and fined heavily.

  • We will help you determine which assessments you need and the frequency required, and we will create a fixed-rate.

    Compliancy-as-a-Service plan for you to easily budget. The PCI-DSS assessment usually pays for itself in rate savings, as does the cyber insurance assessments. HIPAA assessments are required for any medical practice using ePHI (Electronic Protected Health Information), especially if you used Meaningful Use tax credits.

IT Tools that skyrocket your efficiency & data protection
Take a deeper look and contact us to demo the tools:

  • Network Command Center

    All the tools we use to manage thousands of users and endpoints from anti-virus and RMM to spam filtering to reporting. See how these tools will make your life easier & protect your data.

  • Overwatch Security Suite

    Six next-gen cybersecurity tools that help us protect hundreds of networks and thousands of endpoints. See how they fill the gaps in your cybersecurity protection.

Protecting your data

Protecting Your Business' Data
If your data survives, your business can survive a hurricane, fire, theft, or cyber attack.

This statistic is alarming – Only 6% of companies survive past two years after a major loss of data [Ponomon].

Your business cannot survive if you lose your data. Period.

That is an older statistic from 2011 focused more on the need for backups, but in today’s ruthless world of cyberattacks, data protection requires both data replication and robust cybersecurity.

Here is another scary statistic for you to consider. While very large companies, such as LinkedIn and Mariott, can weather the storm of having their brands diminished by these attacks, Paychex found that as many as 60% of hacked small and medium-sized businesses shut down within 6 months of a data breach becoming public knowledge. [That percentage is consistent across numerous studies and reports from different sources.] Also, they found that more than 70% of attacks are targeted at small businesses. That is a recipe for disaster for SMBs.

You can replace buildings, office furniture, and hardware, but you cannot replace years of intellectual data, accounting information, and digital assets. Unfortunately, you have numerous threats that can wipe out your data, ranging from natural disasters, human error, and cyber-attacks.

Data protection is not something you can take lightly because even a small breach can damage your reputation and if you are without your data, even for just a few days, it can make it near impossible to come back from successfully.

We take a three-pronged approach to data protection:

1. Robust Backups – For natural disasters and hardware failures, backups are paramount. With the added risk of cyber-attacks, strong backups are the best way to combat ransomware. Regardless of the need, your backups must work every time without any doubts. We are so adamant about backups that we developed a proprietary software to verify and remediate backups automatically.

2. Layered Cybersecurity – Our clients need an affordable, scalable way to protect their data that doesn’t get in the way of doing business. We layer our security efforts to better protect our clients’ data, including utilizing next-generation technology and artificial intelligence.

3. Transparency – We regularly review our clients’ infrastructure, policies, and data protection programs to ensure everything is working properly and we inform our clients about any potential gaps. We also work with our clients to evaluate the risks and the ROI (Return On Investment) in order to minimizing any disruptions to their work.

Notebook work with statistics on sofa business

Efficiency & Productivity

Making Your Business Efficient & Productive
When you're team is more efficient & productive, you can do more with less, become more profitable, and scale your company.

As an owner and executive, you want to maximize your ROI on your resources in both personnel and infrastructure. Maximizing ROI does not mean squeezing every cent out of your employees and running your hardware until it dies to make a profit. Instead, it means being smart with your dollars and making solid, proactive decisions to grow your business.

One of the biggest challenges in data protection is that locking down your network can kill your team’s productivity. You need to find the right balance between security and efficiency while staying proactive and eliminating problems that cause work stoppage before they arise. Doing this the optimal way requires having the right tools and technology for the job.

Our success and growth over the past decade have come from our ability to automate and become more efficient. We evaluate tickets to determine if we could have prevented the issue and, if not, could we minimize the time it takes to resolve. Because of this mindset, we receive less tickets than 98% of our peers. [source: SolarWinds peer review]

Efficiency and looking at our business with ROI (Return On Investment) in mind is what lead us to create Backup RadarTM, a proprietary software that automates the backup verification and remediation process. This investment saves us 120-150 hours a week of senior technician time and earned us Jefferson Chamber’s Innovator of the Year award.

Technology should make you more productive and efficient, that is why it was created, instead of impeding your success.

Making Your Business Efficient & Productive

Boosting High Growth

High Growth with Technology
Don't let your IT guy impede your business' growth.

Your technology should empower you to scale your company.

If you are growing by 20% year over year or doubled your company in the past five years, then you are a high growth or even a hyper growth company. Technology should empower and facilitate your growth, not hold you back. Unfortunately, most high-growth companies do not realize they have outgrown their IT infrastructure and possibly their IT support team, which is costing them money and future earnings.

Technology should never impede your growth. The challenge in running a business is that “you do not know, what you don’t know.” This is especially true with technology, which can be a high growth company’s downfall.

Technology should never impede your growth.

Having a small IT firm, especially one-person outfits, or using non-technical employees to advise you on technology can be detrimental. This detriment happens because they do not understand the bigger picture of where your company is going, or how your business is profitable. They tend to take the cheapest, quickest, and easiest route, not understanding that the Total Cost of Ownership will cost you double or triple the time and money down the road.

As your company grows, so should your IT support team. Scaling your IT team in-house is costly to do alone, and quite likely out of your skill set. You need technology to adapt to your company as it evolves, and eventually you need to start running your 5-person office like the enterprise corporation that it has become whether that means outsourcing your IT or developing a hybrid IT support team with a mix of in-house and outsourced solutions.

Statistics on a laptop